A dress is reserved for a specific date only after the $20 deposit has been paid.

For any reason, including change of mind, a store credit can be offered up until 7 days prior to your event (minus the $20 deposit). Within 7 days of your event, the hire price is non-refundable. The store credit is valid for 12 months from the date of issue.

If paying via bank transfer the funds must be paid before picking up a garment or having the garment posted. If paying cash it is to be paid upon pickup.

The cost of cleaning varies depending on the garment and is included in the hire price. If there is severe staining and the garment needs special dry cleaning extra costs may be charged.

Milo Hire will clean the garment; do not attempt to clean the garment yourself in any way.

Following dry cleaning, all hires are carefully folded and placed in a bag for pickup. If this will not be suitable, please message us on Instagram prior to pick up. Despite Milo Hires’ best efforts, and depending on the fabric of the dress, there is a chance that there may be fold lines.

In the event there are delays by Australia Post and the garment does not arrive in time for your event, there will be no refund, Australia post can be unpredictable.

In the event a hired garment arrives via postage and does not fit or meet the customer’s needs for their event, they can receive a store credit valid for 12 months from the date it delivers (minus the $20 deposit). The garment must be returned within 24 hours of delivery and must be handed over the counter at the post office to be eligible for a store credit.

The store credit is valid for 12 months from the date of issuance. It must be used within this timeframe, and the rental date for the garment must fall within this period.

Store credits are non-transferable and can only be utilized by the individual who made the initial booking.

Booking a try-on does not guarantee that the dress is reserved for your date. Try-ons may not be available after the garment has been reserved and paid for.

If you are concerned about sizing, please try on the garment before deciding to pay.

If local customers opt not to try on their garment prior to payment, and upon pickup discover that it does not fit, a store credit is provided if it is returned the same day (valid for 12 months).

Due to the high demand for our rental services, we give priority to dress rentals over try-ons. If your try-on needs to be rescheduled or, in certain cases, cancelled because of a rental booking, we will inform you right away.

For hires via postage, the garment must be posted back over the counter at a post office (not in a street posting box) the next business day following your event by 4pm. Failure to meet these conditions may result in late fees at Milo Hires’ discretion.

For pickup and drop-off hires, the garment must be returned by Monday night 9pm or within the two days following your event unless an agreement has been made prior to payment of the rental. Failure to do so may result in late fees at Milo Hires’ discretion.

If an item is damaged beyond repair, the full RRP of the item must be paid.

If an item is damaged but fixable deemed by my seamstress, the hirer will be sent the invoice and need to pay it within 12 hours.

Customers acknowledge that they will be wearing second-hand items which have been rented by other customers. Therefore, refunds or discounts will not be issued for minor wear which could be expected of a second-hand garment.